1. Introduction and Acceptance These Terms and Conditions ("Terms") govern your participation in The Fuzzball Meowfia ambassador programme (the "Programme"), operated by Furball Pets Limited, a company registered in England and Wales under company number 12794595, trading as "Fuzzball" ("Fuzzball", "we", "us" or "our"). By applying to, joining, or participating in the Programme, you ("you", "your" or "Ambassador") confirm that you have read, understood and agree to be legally bound by these Terms, our Privacy Policy, and any brand or content guidelines we provide from time to time. If you do not agree, you must not participate in the Programme.
These Terms constitute a legally binding agreement between you and Fuzzball. Please read them carefully and keep a copy for your records.
2. Definitions "Conversion" means a qualifying first-time customer purchase attributed to you through your unique referral link, referral code or discount code, as recorded by our systems. "Commission" means the amount payable to you for a Validated Conversion under the tier structure in force at the relevant time. "Validation Period" means the period (currently 30 days) during which a Conversion is assessed before it is confirmed or rejected. "Validated Conversion" means a Conversion that has cleared the Validation Period and any fraud or eligibility checks. Headings are for convenience only and do not affect interpretation.
3. Eligibility To participate you must be at least 18 years of age, have the legal capacity to enter into a binding contract, and (unless we agree otherwise in writing) be resident in the United Kingdom. You are responsible for ensuring that your participation complies with all laws applicable to you, including the rules of any social media platform you use. We may require proof of identity, age or eligibility at any time and may suspend or remove you if you fail to provide it.
4. Nature of the Relationship You participate in the Programme as an independent, self-employed contractor. Nothing in these Terms creates any employment, agency, partnership, joint venture or franchise relationship between you and Fuzzball. You have no authority to bind, incur liability on behalf of, or make any representation or warranty on behalf of Fuzzball. You are solely responsible for your own income tax, National Insurance contributions, VAT (if applicable) and any other taxes or filings arising from your participation, and you will indemnify us against any liability we incur as a result of your failure to account for the same.
5. Application and Admission Admission to the Programme is at our sole and absolute discretion. We are under no obligation to accept any application and may decline, defer or revoke any application without giving reasons. Acceptance is personal to you and may not be transferred or assigned. You agree to provide accurate, current and complete information on application and to keep your account details up to date.
6. Referral Tracking and Attribution Conversions are tracked using cookies, referral links, referral codes and/or discount codes. Attribution operates on a first-touch basis and is subject to the technical limitations of cookies, browsers, ad-blockers, and third-party platforms, which are outside our control. Our records and tracking systems are the sole and definitive basis for determining whether a Conversion has occurred and to whom it is attributed. We do not guarantee that every sale you influence will be tracked, and we accept no liability for Conversions that are not recorded for any reason.
7. Commissions and Tiers Commission is a flat cash amount per Validated Conversion, determined by the tier structure in force at the relevant time, and is not a percentage of order value. Only orders placed by genuine, first-time customers are eligible. Each Conversion is subject to the Validation Period and to fraud, refund and eligibility checks. We determine, acting reasonably, whether a Conversion qualifies, and our decision is final. We reserve the right to amend the tier structure, Commission amounts, qualifying criteria and Validation Period at any time on a prospective basis.
8. Referral (Recruitment) Bonus Where the ambassador referral feature is enabled, you may earn a one-off recruitment bonus if an applicant you validly referred is approved and generates their first Validated Conversion, subject to the conditions shown in the dashboard at the relevant time. The bonus is payable only if you remain an active Ambassador in good standing at the time it falls due. We may vary, suspend or withdraw the recruitment bonus, or the referral feature itself, at any time without liability.
9. Payment Terms Commission is payable in pounds sterling (GBP) for Validated Conversions, processed on a periodic (typically monthly) basis and subject to any minimum payout threshold shown in the dashboard. You are responsible for providing accurate payment and bank details; we are not liable for payments delayed or misdirected due to incorrect information you supply. We may withhold, suspend, set off or recover payments where we reasonably suspect fraud, abuse, breach of these Terms, or error, pending investigation. We may withhold payment in respect of accounts that remain inactive or unclaimed for an extended period, to the extent permitted by law.
10. Refunds, Chargebacks and Clawbacks Commission is only earned on genuine, completed sales. If an order underlying a Conversion is cancelled, fully refunded, charged back, or found to be fraudulent or ineligible, the related Commission will not be payable and, if already credited, will be reversed or adjusted. Where Commission has already been paid to you in respect of an order that is subsequently fully refunded or reversed, we reserve the right to recover the overpaid amount, including by deducting it from current or future Commission or by requiring repayment. Partial refunds may, at our discretion, leave the related Commission unaffected.
11. Discount Codes Any discount code assigned to you is licensed to you for use with your own genuine audience only. You must not post or submit discount codes to coupon, voucher, cashback, deal-aggregator or similar websites, nor distribute them through unsolicited messaging or spam. You must not bid on, or use in paid search, our brand names, trademarks, misspellings or variations, nor use any method that diverts existing or organic traffic. Misuse may result in immediate revocation of the code, forfeiture of affected Commission, and removal from the Programme.
12. Ambassador Conduct and Content Standards You must act honestly, lawfully and professionally, and create authentic content that genuinely and accurately represents Fuzzball and its products. You must not make false, misleading, exaggerated or unsubstantiated claims (including health, performance or comparative claims), and must not produce content that is defamatory, obscene, discriminatory, harassing, unlawful or harmful, or that infringes any third party's rights. You are solely responsible for all content you create, publish or distribute and for ensuring it complies with all applicable laws, platform terms and these Terms.
13. Advertising Disclosure and Regulatory Compliance You must clearly and prominently disclose your commercial relationship with Fuzzball in all promotional content, in accordance with the UK Advertising Standards Authority (ASA) and Committee of Advertising Practice (CAP) Codes, the Consumer Protection from Unfair Trading Regulations, and any applicable platform rules — for example by using clear labels such as "#ad" or "paid partnership". You are responsible for keeping up to date with, and complying with, all advertising, consumer-protection and disclosure laws applicable to your content.
14. Prohibited Activities You must not engage in any fraudulent, deceptive or manipulative activity, including (without limitation): self-referrals or purchasing through your own codes to generate Commission; creating fake, duplicate or incentivised orders, clicks or accounts; cookie stuffing, forced clicks or other artificial attribution; misrepresenting yourself or Fuzzball; spamming; trademark bidding; or any attempt to circumvent, manipulate or exploit our tracking, validation or payment systems. Any such activity is a material breach and may result in immediate termination, forfeiture of all Commission, and recovery of sums paid, without prejudice to any other remedy available to us.
15. Intellectual Property and Brand Assets All intellectual property rights in and to Fuzzball's brand, trademarks, logos, products, website and materials are and remain our exclusive property or that of our licensors. We grant you a limited, non-exclusive, non-transferable, revocable licence to use the brand assets we expressly provide, solely for the purpose of promoting Fuzzball in accordance with our guidelines and these Terms. This licence ends automatically when you leave the Programme. You must not register, use or seek to acquire any rights in our trademarks, domain names or confusingly similar marks.
16. Content Licence By submitting or logging content through the Meowfia dashboard, or otherwise creating content promoting Fuzzball, you grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sub-licensable and transferable licence to use, reproduce, edit, adapt, publish, translate and distribute that content (including images, video and text) for marketing, advertising and promotional purposes across all channels and media. This licence survives termination of your participation. You warrant that the content is your own original work (or that you hold all necessary rights and consents, including from any individuals featured) and that it does not infringe any third party's rights.
17. Confidentiality You must keep confidential any non-public information disclosed to you in connection with the Programme (including commission structures, business plans, customer data and unreleased products) and must not use or disclose it except as necessary to participate in the Programme. This obligation survives termination.
18. Data Protection and Privacy Each party will comply with the UK General Data Protection Regulation and the Data Protection Act 2018. We process your personal data in accordance with our Privacy Policy, solely for administering the Programme and related communications. Any customer or order information made available to you is provided in limited, minimised form and must be used only for Programme purposes and never retained, shared or used for any other purpose. You are responsible for complying with data protection law in respect of any personal data you handle.
19. Warranties You represent and warrant that: you meet the eligibility criteria; the information you provide is accurate and not misleading; you will comply with these Terms and all applicable laws, regulations and platform rules; you own or have the rights to all content you submit; and your participation will not infringe the rights of, or cause loss to, any third party.
20. Indemnity You agree to indemnify, defend and hold harmless Fuzzball, its officers, employees and agents from and against all claims, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with your participation in the Programme, your content, your breach of these Terms, your breach of any law or third-party right, or any tax liability arising from sums paid to you.
21. Limitation of Liability Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law (including for death or personal injury caused by negligence, or for fraud). Subject to that, the Programme is provided "as is" and we exclude all implied warranties to the fullest extent permitted by law; we will not be liable for any indirect, incidental, special or consequential loss, or for loss of profit, revenue, anticipated earnings, goodwill or data; and our total aggregate liability to you arising out of or in connection with the Programme will not exceed the total Commission validly paid to you in the three (3) months immediately preceding the event giving rise to the claim.
22. No Guarantee of Earnings Participation in the Programme does not guarantee any level of earnings, Conversions or income. Any examples are illustrative only. Your results depend on your own efforts and factors outside our control. We make no representation that the Programme, tier structure or Commission rates will continue unchanged.
23. Suspension, Termination and Changes to the Programme We may suspend, modify, restrict or discontinue the Programme (in whole or in part), or suspend, deactivate or terminate your participation, at any time, with or without notice and at our discretion. You may leave the Programme at any time by contacting us. On termination, your licences to use our brand assets end and you must cease all promotional activity referencing Fuzzball. Validated Conversions that are not affected by fraud, refund, chargeback or breach will be paid in the ordinary course; unvalidated, disputed or ineligible Conversions will not be paid. Provisions which by their nature should survive termination (including content licence, confidentiality, indemnity, limitation of liability and governing law) will survive.
24. Forfeiture Where you are in material breach of these Terms, or have engaged in fraud or any Prohibited Activity, we may, in addition to any other remedy, withhold and permanently forfeit any and all Commission and bonuses (whether or not validated) and recover sums already paid.
25. Changes to these Terms We may amend these Terms at any time. The current version will always be available on this page, with the "last updated" date shown below. Material changes will be notified through the dashboard or by email where reasonably practicable. Your continued participation after changes take effect constitutes acceptance of the amended Terms.
26. General These Terms, together with our Privacy Policy and any guidelines we provide, constitute the entire agreement between you and us regarding the Programme and supersede any prior arrangements. If any provision is found to be invalid or unenforceable, the remaining provisions will continue in full force. Our failure to enforce any right is not a waiver of it. You may not assign or transfer your rights or obligations without our prior written consent; we may assign or transfer ours. No third party has any rights under these Terms by virtue of the Contracts (Rights of Third Parties) Act 1999.
27. Governing Law and Jurisdiction These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes) are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.
28. Contact Questions about these Terms or the Programme can be directed to the Fuzzball team using the contact details provided in the dashboard or on our website.
Last updated: June 2026